Patient Information

A Seamless Curbside Experience 

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Central Valley, the Bay Area, Sacramento Valley, and the Fresno Region. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  We offer appointments and walk-in visits for urgent or emergency care during our regular business hours.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs through our in-house pharmacy. 

• What are the fees associated with an emergency visit?

  At Monte Vista Small Animal Hospital, we do not charge emergency examination fees! When you bring your pet in for emergency care we will give you a cost estimate based on our regular veterinary service fees. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.